Privacy Policy

1. Who We Are

This Privacy Policy applies to Kelvuni, a pest control service provider operating in Argentina, with offices at Alberdi 417, Av. del Bicentenario de la Batalla de Salta 1158, A4400 Salta, Argentina. You can contact us at info@kelvuni.com or by phone at +54 387 512-9666.

This policy explains what personal data we collect through our website kelvuni.com, why we collect it, how we use it, and what rights you have over it. We are committed to handling your personal data in accordance with Argentine Law 25.326 (Personal Data Protection Act) and its regulations.

2. Data We Collect

We collect personal data only when you voluntarily provide it to us. The types of data we may collect include:

• Contact information: name, email address, and phone number when you submit our contact form.
• Building information: details about your residential building that you choose to share when making an inquiry (e.g., number of floors, location, pest concerns).
• Message content: the text of any message you send us through our contact form.
• Technical data: IP address, browser type, operating system, pages visited, and time of visit — collected automatically when you browse our website.
• Cookie data: preferences and consent choices stored via cookies. See our Cookie Policy for details.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your inquiries and provide information about our services.
• To communicate with you in relation to a service you have requested or are receiving.
• To maintain records of services provided to buildings where we work.
• To improve the functionality and content of our website.
• To comply with legal obligations applicable to our business in Argentina.

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under Argentine Law 25.326, we process your personal data on the following bases:

• Your consent: when you submit our contact form, you consent to us using the information you provide to respond to your inquiry.
• Legitimate interest: for technical data collected automatically, we have a legitimate interest in understanding how our website is used in order to maintain and improve it.
• Legal obligation: where we are required by law to retain certain records.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by Argentine law. Specifically:

• Contact form data is retained for up to two years from the date of your inquiry, or for the duration of any service relationship, whichever is longer.
• Service records are retained for the period required by applicable Argentine regulations governing pest control documentation.
• Technical and cookie data is retained for the periods specified in our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission via HTTPS, restricted access to personal data within our organization, and regular review of our data handling practices.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted to us electronically.

7. Your Rights

Under Argentine Law 25.326, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: you may request correction of inaccurate or incomplete data.
• Right of deletion: you may request that we delete your personal data, subject to any legal retention obligations.
• Right to object: you may object to certain types of processing of your personal data.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at info@kelvuni.com. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the Dirección Nacional de Protección de Datos Personales (DNPDP), the Argentine data protection authority.

8. Third-Party Services

Our website may use third-party services that collect or process data, including:

• Google Maps: embedded maps on our contact page. Google's privacy policy applies to data processed by this service.
• Google Fonts: fonts loaded from Google's servers. This may result in your IP address being transmitted to Google.
• Font Awesome: icons loaded from Cloudflare's CDN.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

9. International Data Transfers

Some of the third-party services we use may process data outside of Argentina. Where this occurs, we rely on the data protection provisions of the relevant service providers and applicable Argentine regulations governing international data transfers.

10. Children's Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact

For any questions, requests, or concerns about this Privacy Policy or our data handling practices, please contact us:

• Email: info@kelvuni.com
• Phone: +54 387 512-9666
• Address: Alberdi 417, Av. del Bicentenario de la Batalla de Salta 1158, A4400 Salta, Argentina